Senior Engineer - L2 Middleware

hackajob is collaborating with Presidio to connect them with exceptional professionals for this role. Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. KEY RESPONSIBILITIES Incident Management & Monitoring Monitor middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk, IBM Tivoli, or equivalent) Acknowledge, triage, and classify incidents per SLA priorities (P1-P4) Perform first-level troubleshooting and apply known fixes using runbooks and knowledge base articles Escalate unresolve