Collections Manager

Quantum Leap Learning Solutions Pvt Ltd · India

This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.

Recovery here is a value and relationship function.

The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

Role Overview

Key Responsibilities

• Company: Quantum Leap Learning Solutions
• Designation: Collection Manager
• Function: Revenue/Collections
• Reports to: Head of Inside Sales

1. Collection Performance & Targets

- Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.

- Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.

- Drive recovery from partial-paid, overdue, and at-risk clients.

2. Team Leadership

- Lead, coach, and drive the collections team; set clear responsibilities, SLAs, and individual KRAs.

- Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.

- Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.

- Create, develop and own strategies which match the brand’s values and reputation.

3. Event-to-Event Collection Strategy

- Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.).

- Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.

- Benchmark each event's collection performance and embed learnings into the next cycle.

4. Root Cause Analysis (RCA) on Misses

- Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.

- Publish structured RCAs with corrective and preventive actions, and track closure to completion.

5. Cross-functional Partnership (Sales & Data)

- Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality, and closure hygiene.

- Work with the Data team to identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts.

- Translate data insights into operational actions for both Sales and Collections.

6. NBFC & Financing Partnerships

- Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients.

- Negotiate commercial terms, approval TATs, and rejection-rate improvements.

- Own the operational integration between NBFC partners, Sales, and Collections.

7. Payment Plan Design

- Build flexible, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections.

- Define eligibility rules, approval matrix, and risk guardrails for each plan.

8. Activation of Partial-Paid & Stuck Pipeline

- Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data.

- Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines.

9. Refund Minimization

- Build proactive strategies to minimize refunds, early warning signals, save-desk interventions, alternate plan offers, and value reinforcement.

- Track refund reasons, publish trends, and drive cross-functional fixes at the source.

10. Reporting & Revenue Visibility

- Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management.

- Provide clear visibility on booked vs. collected, expected inflows, risks, and recovery actions.

- Present insights and recommendations in leadership reviews.

Candidate Profile

Experience

• 5–8+ years in collections, recovery, or revenue operations.
• Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments.
• Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.

Skills & Competencies

• Strong team leadership and performance management.
• Sharp analytical and RCA skills; comfortable with dashboards, Excel/Sheets, and CRM data.
• Excellent negotiation, objection handling, and stakeholder management.
• Ability to design payment plans and policy frameworks balancing conversion and risk.
• Structured reporting and forecasting discipline.
• Cross-functional partnership skills works seamlessly with Sales, Data, and Finance.

Key Performance Indicators (KPIs)

• Collection % of Booked Amount
• Event-on-Event Collection Growth
• Refund Rate
• NBFC-funded Collections Share
• Forecast Accuracy
• Partial-paid Recovery %
• RCA Closure on Misses

Mindset

• High ownership and outcome-driven.
• Data-first decision making.
• Calm under pressure; thrives in a fast-paced, target-led environment.
• Customer-empathetic while protecting business interests.
• Direct line of sight to company revenue and cash flow.
• High visibility with leadership through forecasts and reviews.
• Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up.
• Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.