Manager ii - program management (last mile)

Zepto · Bengaluru, India

Hiring: Program Manager - Last Mile / Rider Operations

We’re looking for a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations .

What you’ll do:

• Drive strategic programs and cross-functional initiatives across multiple teams

• Analyze rider supply-demand, operational performance, costs, and key KPIs

• Build dashboards, reports, trackers, and performance scorecards

• Identify operational gaps and drive data-backed solutions

• Lead process improvement, automation, incentive optimization, and operational excellence initiatives

• Manage pilots from execution to impact assessment and scale-up

• Build SOPs, frameworks, and governance mechanisms

• Present insights and recommendations to senior leadership

What we’re looking for:

• 4–7 years of experience in Program Management, Business Operations, Strategy, Analytics, Supply, or Rider/Driver Sourcing

• Experience in E-commerce, Quick Commerce, Logistics, Mobility, or Marketplace preferred

• Advanced Excel mandatory

• SQL preferred

• Strong analytical, problem-solving, and stakeholder management skills

• Experience managing cross-functional programs and pilots

• Ability to work in a fast-paced, ambiguous environment

Location: Bangalore

Experience: 4–7 Years