Accounts Team Lead

The Outsourced Expert · Lahore, Pakistan

The Outsourced Expert is looking for an experienced accounting professional to lead a team responsible for delivering accounting services to international clients. The primary focus of this role is to manage client communication, understand and address client requirements, handle queries, and ensure all deliverables meet agreed expectations and deadlines.

The ideal candidate will have strong accounting knowledge, experience working with international clients, proficiency in Xero and QuickBooks Online, and previous experience in a similar client-facing accounting or team leadership role.

Key Responsibilities:

• Client Communication: Act as the primary point of contact for international clients, managing day-to-day communication, meetings, queries, and follow-ups.
• Client Requirements: Understand client expectations, reporting needs, deadlines, and specific instructions, ensuring these are clearly communicated to the team.
• Service Delivery: Coordinate and oversee accounting work to ensure deliverables meet client requirements, quality standards, and agreed timelines.
• Query and Issue Resolution: Address client concerns, resolve accounting-related queries, and proactively communicate progress or potential delays.
• Accounting Oversight: Review bookkeeping, reconciliations, financial reports, and month-end accounts to ensure accuracy and quality.
• Team Leadership: Supervise and support the Accounts team, allocate workloads, monitor performance, and ensure accountability for client deliverables.
• Client Relationship Management: Build and maintain long-term client relationships through professional communication, reliable service, and a clear understanding of clients' businesses.
• Process Improvement: Identify opportunities to improve accounting workflows, reporting, and service delivery based on client feedback and business requirements.
• Client Satisfaction and Retention: Proactively engage with clients, address concerns, gather feedback, and ensure accounting services consistently meet their expectations to strengthen trust and long-term partnerships.

Requirements:

• Bachelor's or master's degree in Accounting, Finance, or a related field.
• 4–5 years of relevant accounting experience, preferably in an accounting firm or outsourced accounting environment.
• Previous experience in a similar role involving international client management, accounting delivery, and team coordination.
• Strong practical experience with Xero, QuickBooks Online (QBO), and other accounting tools.
• Experience working with international clients, preferably from Australia.
• Good understanding of bookkeeping, reconciliations, month-end closing, and financial reporting.
• Excellent spoken and written English communication skills, with confidence in conducting client meetings and managing client queries independently.
• Strong organisational, problem-solving, time management, and team leadership skills.
• ACCA, CA, CPA, or an equivalent professional qualification completed will be preferred.

At The Outsourced Expert, we believe in creating a workplace where employees can grow professionally, collaborate with talented people and maintain a healthy work-life balance.

• As part of our team, you will have access to:Health Insurance – Employee health insurance benefits to support your wellbeing and peace of mind.
• Gym Membership – Access to gym membership benefits to encourage an active and healthy lifestyle.
• Annual Leaves – Paid annual leave to help you recharge and maintain a healthy work-life balance.
• Annual Appraisals – Regular annual performance reviews with opportunities to discuss career growth, achievements and development goals.
• Professional Growth – Opportunities to develop your leadership, practice-management and accounting‑industry expertise.
• International Exposure – Work with international clients and teams, gaining valuable exposure to global accounting practices and professional standards.
• Cross-Functional Collaboration – Collaborate with accounting, HR, administration, technology and other teams on business and operational initiatives.
• Company Events & Activities – Participate in company celebrations, team-building activities, sports events, social gatherings and other employee engagement initiatives.
• Collaborative Work Environment – Work alongside experienced professionals in a supportive and growth-oriented environment.
• Technology & Innovation – Exposure to modern cloud‑accounting platforms, practice‑management systems, AI and automation tools.
• Career Development – Opportunities to take ownership of projects, develop leadership capabilities and progress within the organisation.