Sr Production Support

IQVIA · India

Work Experience: 8-15 Years

Job Location: Kochi

Work Mode: Hybrid

Shift Timing: Rotational Shift

Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI

Roles and Responsibilities:

• Experience working on Product/Application support area with rotational shift experience
• Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)
• Excellent communication skills and the ability to engage and influence stakeholders at all levels.
• Strong analytics and problem-solving Strong problem-solving skills

Required Knowledge and Skills:

• Solid technical background and experience
• Possesses fine-tuned analytical skills and/or programming experience
• Strong PC-based troubleshooting skills
• Possesses solid written and verbal skills
• Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server
• Good verse with scripting, automation and AI.
• Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process
• Must be comfortable working across global time zones.

Preferred Skills:

• Working knowledge of software development processes and methodologies Req
• Knowledge of the clinical trial / pharmaceutical domain Pref
• Powerful work ethic with a focus on customer satisfaction Intermediate
• Strong customer facing and presentation skills Intermediate
• Process documentation skills Intermediate
• Validation documentation and execution skills
• Technical troubleshooting and documentation skills Intermediate

Educational Qualification: Bachelor's degree in Computer Science or equivalent