Inside Sales Team Lead
Cyberyami · India
FULL TIME
Job Description
Company Description Cyberyami is a tech workforce development company focused on preparing learners and professionals for careers in cybersecurity. Through an online digital platform, the company offers training across offensive, defensive, and forensics domains, covering practical tools, techniques, and real-world scenarios. Courses and boot camps are reinforced with gamified challenge and practice labs to help learners apply concepts hands-on. Cyberyami also operates its own CTF (Capture The Flag) platform, enabling participants to test and improve their skills in competitive, reward-based environments. The organization is committed to closing the cybersecurity skills gap by delivering accessible, practice-oriented education.
Role Description The Inside Sales Team Lead is a full-time, on-site role based in Noida. This position is responsible for overseeing the inside sales function, including managing a team of sales representatives, setting daily priorities, and ensuring consistent follow-up with leads and prospective learners. The role involves monitoring lead pipelines, qualifying inbound and outbound leads, coordinating outreach campaigns, and driving conversions for Cyberyami’s courses, boot camps, and training programs. The Team Lead will coach and mentor team members, track performance against targets, prepare sales reports and forecasts, and collaborate with marketing and operations to optimize customer acquisition and retention. The role also includes resolving escalated customer service issues, maintaining accurate CRM records, and contributing to continuous improvement of sales processes.
Qualifications
Role Description The Inside Sales Team Lead is a full-time, on-site role based in Noida. This position is responsible for overseeing the inside sales function, including managing a team of sales representatives, setting daily priorities, and ensuring consistent follow-up with leads and prospective learners. The role involves monitoring lead pipelines, qualifying inbound and outbound leads, coordinating outreach campaigns, and driving conversions for Cyberyami’s courses, boot camps, and training programs. The Team Lead will coach and mentor team members, track performance against targets, prepare sales reports and forecasts, and collaborate with marketing and operations to optimize customer acquisition and retention. The role also includes resolving escalated customer service issues, maintaining accurate CRM records, and contributing to continuous improvement of sales processes.
Qualifications
- Candidates should possess strong Inside Sales and Lead Generation skills, including experience managing pipelines, qualifying leads, and meeting enrollment or revenue targets.
- Candidates should possess solid Customer Service skills, with the ability to handle inquiries, address concerns, and deliver a positive experience to prospective and existing learners.
- Candidates should possess effective Team Management and Team Leadership skills, including coaching, performance monitoring, and motivating sales teams in a target-driven environment.
- Relevant experience in EdTech, training, or cybersecurity-related services is beneficial, along with familiarity with CRM tools and data-driven decision-making.
- A bachelor’s degree in business, marketing, or a related field is preferred, as well as strong communication, negotiation, and presentation skills.
- Ability to work on-site in Noida, manage multiple priorities, and collaborate cross-functionally with marketing and operations teams.
Details
| Company | Cyberyami |
| Location | India |
| Type | FULL TIME |
| Niche | marketing |