Product Manager, In-Life Management

The Product Manager, In-Life Management is responsible for the operational ownership, performance, and continuous improvement of the company’s Flat Panel Antenna (FPA)-based User Terminal (UT) products in production and deployed in the field. The role ensures that products continue to meet performance, reliability, regulatory, and customer expectations throughout their lifecycle, acting as the central point of coordination between field performance, engineering, operations, and product strategy.

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Main ResponsibilitiesIn-Life Product Ownership (FPA UT Products)Owns the performance and evolution of FPA-based UT products in production and in-serviceMonitors product health across reliability, performance, quality, and customer experience metricsDrives prioritization of in-life improvements, fixes, and enhancements
Field Feedback & Issue ManagementActs as the focal point for field issues, customer feedback, and operational insightsWorks with support, quality, and engineering teams to ensure timely resolution of issuesEnsures proper root cause analysis and corrective action implementationIdentifies recurring issues and drives systemic improvements
Product Change & Configuration ManagementOwns product changes during in-life phase, including engineering changes, updates, and configuration controlEnsures changes are assessed for impact on performance, cost, certification, and customer operationsMaintains alignment with product baselines and configuration management processes
Governance and In-Life CoordinationSupports the establishment and operation of the Product Review Board / Engineering Review Board for in-life product managementCoordinates inputs and actions arising from Board reviews, including:Product changes and enhancementsSoftware/firmware release plansIssue resolution and corrective actionsLifecycle and configuration decisionsEnsures proposals, impact assessments, priorities, and follow-up actions are clearly documented, communicated, and trackedAligns cross-functional stakeholders on execution of agreed actions
Cross-Functional CoordinationWorks closely with Engineering, TPM, manufacturing, quality, technical support, compliance, and commercial teams across Intellian’s global organizationEnsures alignment between in-life priorities and ongoing development programsSupports production and supply chain in addressing product-related issues and constraints
Customer & Operational InterfaceInterfaces with customers on product performance, issues, and enhancementsSupports communication of product updates, fixes, and lifecycle changesContributes to maintaining customer confidence and service continuity
Lifecycle & Obsolescence ManagementManages product lifecycle transitions including updates, sustainment, and end-of-life planningIdentifies and mitigates component obsolescence and supply chain risksSupports long-term product sustainability and cost optimization
Required Qualifications:5–8 years of relevant experience in product management, system engineering, or program management within satellite communications or telecom systemsStrong understanding of product lifecycle beyond launch (in-life phase)Experience dealing with field issues, reliability, and customer support environmentsAbility to work effectively across technical and operational teamsStrong problem-solving, prioritization, and coordination skills
Preferred Skills & Experience:Bachelor’s degree in Engineering, Telecommunications, Computer Science, or related field (or equivalent experience)Familiarity with FPA systems, RF architectures, and satellite network operationsExperience with software/firmware release processes and field deploymentsExperience using issue tracking, release management, and collaboration tools (e.g., Jira, Confluence, Salesforce)Exposure to quality systems, certification constraints, and regulatory environmentsExperience in the use of collaboration and tracking tools, e.g. JIRA, Sales Force, Confluence, etc.
Physical Requirements:Ability to sit and work at a computer for extended periods of time.Occasional lifting of materials up to 25 lbs (e.g., equipment, prototypes, documents).Ability to move within an office, lab, or manufacturing environment as needed.
About Intellian TechnologiesIntellian is the world’s leading provider of satellite antennas and terminals, with a mission to empower connectivity so connectivity can empower the world. We are driven by a passion for innovation and agile responsiveness to customer needs. As the crucial link between satellite networks and millions of people on Earth, Intellian’s leading technology and antennas empower global connectivity across oceans and continents, organizations, and communities. Strategic thinking, an obsession with quality, and a proven ability to deliver enable Intellian to invent for the future, creating mutual success for partners and customers as the world’s connectivity needs evolve.
BenefitsWe offer a generous benefits package, including flexible time off and paid holidays. Eligible employees also have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage. A 401(k) plan with employer safe harbor is available. xzbcwsv Additional compensation elements may be offered depending on the role, which may include an opportunity for an annual bonus based on both company and individual performance.