Customer support specialist | immediate joiners | india night shift

Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 6:30 PM IST – 5:30 AM IST (India Night Shift)

Working Days: Sunday to Wednesday

Compensation: ₹3.25 LPA

About the Role:

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities:

Review and validate weekly timecards and timesheets. Verify work hours, overtime, leave, and other pay-related entries. Identify and resolve discrepancies before payroll processing. Track pending approvals and ensure adherence to payroll deadlines. Maintain accurate records and update internal systems. Coordinate with internal teams through emails and ticketing platforms. Generate reports and support process improvement initiatives. Ensure compliance with company policies and quality standards.

Requirements:

High school diploma or equivalent. 1–2 years of experience in customer support, payroll support, workforce administration, back-office operations, or related roles. Strong attention to detail and analytical skills. Good written communication skills. Proficiency in Microsoft Excel and MS Office applications. Ability to manage multiple tasks in a fast-paced environment. Experience with payroll systems, databases, ATS, or ticketing tools will be an added advantage. Prior exposure to healthcare staffing or workforce management is preferred.

Perks & Benefits

Employee insurance coverage worth ₹5 lakh per annum. Night Shift Allowance Cab Pick up and Drop Team outings and quarterly cultural events. Rewards & Recognitions.