Customer Service Representative

Apex Tool Group, LLC · Delhi, India

Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Business Unit: South Asia Power Tools

Job Title: Customer Service Representative, India

Location: Delhi, India

Website:

Overall, Role:

The main objective of the role as Customer Service Representative (CSR) - India is to ensure smooth sales & sales related operations for power tools business in India. Some of the key performance indicators for this role will be internal & external customer satisfaction, strict compliance to internal policies, efficiency & out logistic management, timely order & invoice generation.

Job Responsibilities:

• Process and book customer orders in SAP & Tally.

• Release POs to overseas plants and local vendors as per approved quotations.

• Coordinate with customers, suppliers, and overseas plants for order execution and delivery commitments.

• Monitor order backlog and follow up for timely material availability and dispatch.

• Prepare and process customer invoices in SAP & Tally.

• Coordinate with logistics partners, freight forwarders, and CHA for shipment movement and customs clearance.

• Track shipments and ensure on-time delivery (OTD) to customers.

• Handle customer inquiries and provide regular updates on order and shipment status.

• Prepare and maintain Order, Sales, Backlog, and Shipment MIS reports.

• Ensure proper documentation, compliance with internal controls, and support audit requirements.

Critical Skills & Qualifications

• Bachelor's degree

• Min 2 3 years of experience, preferably in Industrial business or manufacturing company

• Knowledge & experience to work on Tally is must & SAP software is a plus

• Preferable to have Knowledge in Freight Forwarder & Indian custom department domain.

• Experience in handling transporters & shipments

• Generating MIS from Tally & SAP

• Cross-functional team working

• Multitasking

• Openness to ideas and suggestions

• Willingness to take on responsibilities and new challenges as they arise

• Computer skills (Excel, PowerPoint, Word); database skills a plus

Behavioral Skills:

• Proactive, dynamic & self-motivated

• Ability to prioritize and manage time

• Hands on approach

• Strong team player

• Able to manage critical situations through strong influencing and persuasive skills

• Effective communication with interpersonal skills

• Flexible and able to adapt to changing situations

• Very hands-on - able to dive into and manage the details,

• Strong listening and communication English language skills (written & Oral)

• Strong sense of ethics and commitment to working in an honest and ethical way.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.2 billion in annual revenues. Our 6,700 associates around the world have built powerhouse brands like GEARWRENCH , SATA , Crescent , Cleco , Weller and APEX . Our brands are trusted by the professional trades and DIY enthusiasts alike. With our roots dating back to the 1800's, our tools have driven technological advancements that drive efficiency, speed and safety for customers in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You'll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.

Our six core values - Customers Come First, Integrity in All We Do, Continuous Improvement, Innovation for Growth, Passion to Succeed and Best Talent, One Team - drive our daily decisions. Connect with us on social media to learn more - Facebook, Instagram, LinkedIn and Twitter.

If your goal is to work where finding a better way never ends and your ideas become reality, join us and say !