Customer Service Specialist

We are hiring experienced professionals for Team Lead (TL), Quality Analyst (QA), Subject Matter Expert (SME), and Assistant Manager (AM) roles in International Customer Service (Voice) . Key Responsibilities: Manage customer interactions and ensure high-quality service delivery. Drive team performance and achieve operational KPIs. Monitor quality, provide coaching, and identify improvement opportunities. Handle customer escalations and support day-to-day operations. Collaborate with cross-functional teams to ensure service excellence. Prepare performance reports and implement process improvements. Eligibility: Graduate in any discipline. Relevant experience in an international customer service/contact center environment. Strong communication, leadership, analytical, and problem-solving sk