Order change management (ocm) consultant

Key Responsibilities

Communications Strategy, Planning & Content

Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards. Translate complex program, process and technology information into clear, practical and audience-specific messages. Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed environment. Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/Share Point, Teams, Viva Engage).

Change Agent / Champion Network

Coordinate and support tower-specific change agent network activities across the program. Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster. Keep change agents informed, equipped and engaged so they can cascade key messages into their teams.

Stakeholder Engagement & Change Enablement

Partner with program leadership, HR, business leaders, SMEs, implementation partners and change champions to ensure integrated communication delivery. Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship. Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt new ways of working.

Engagement & Readiness Tracking

Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs. Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO. Provide reinforcement and sustainment support around key milestones and deployment waves.

Required Skills & Experience

Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement. Strong communications craft — writing, packaging and channel management for large transformation audiences. Experience running change champion / agent networks and tracking engagement, sentiment and readiness. Collaborative, proactive and comfortable working across functions and geographies to Central CMO standards.

Qualifications

5+ years of experience in communications, corporate communications, marketing communications, business analysis, content design, digital campaigns, or related business communication roles. At least 2 years of experience supporting change communication, organizational transformation, ERP implementation, technology adoption, or large-scale business change programs. Demonstrated experience supporting ERP or enterprise technology programs such as SAP, Oracle, Microsoft Dynamics, Service Now, or similar platforms is highly desirable. Strong understanding of change management principles, stakeholder engagement, communication planning, training enablement, and adoption methodologies; exposure to Prosci, ADKAR, Kotter, or similar frameworks is preferred. Exceptional written and verbal communication skills, with the ability to translate complex program, process, and technology information into clear, practical, and audience-specific messages. Proven ability to design, manage, and deliver multi-channel communication campaigns for diverse stakeholder groups in complex, matrixed environments. Strong proficiency in digital communication and collaboration tools, including Microsoft 365, Share Point, Teams, Viva Engage/Yammer, email campaign tools, presentation tools, and intranet or content management platforms. Ability to work effectively with senior leaders, program teams, business stakeholders, HR, training teams, vendors, and external partners while managing multiple priorities and deadlines. Strong attention to detail, stakeholder orientation, content quality mindset, and ability to operate in a fast-paced transformation environment.