Team leader

Chandigarh University - HR Department · Punjab, India

Job Summary

The Team Leader - Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.

Key Responsibilities

• Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.
• Conduct daily huddles, performance reviews, and coaching sessions.
• Manage team productivity, attendance, and engagement.
• Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.
• Monitor individual and team conversion performance.
• Develop strategies to maximize enrollments and revenue.
• Lead Management & Conversion: Ensure proper lead allocation and follow-up.
• Track inquiry-to-admission conversion ratios.
• Handle high-potential and escalated leads personally when required.
• Quality Monitoring: Monitor inbound and outbound counseling calls.
• Ensure counselors provide accurate program and admission information.
• Maintain counseling quality standards and compliance.
• Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.
• Analyze conversion data, counselor productivity, and admission trends.
• Present performance insights to management.
• Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.
• Resolve escalations and admission-related concerns.
• Maintain high customer satisfaction levels.
• Training & Development: Identify skill gaps and conduct training sessions.
• Improve counselors' communication, objection handling, and closing skills.
• Support onboarding of new team members.

Required Skills

• Team Handling & Leadership
• Admission Counseling / Education Sales
• Lead Conversion & Revenue Management
• CRM Management (LSQ, Salesforce, Zoho, etc.)
• Call Quality Monitoring
• Data Analysis & MIS Reporting
• Communication & Stakeholder Management
• Coaching and Performance Management

Preferred Qualification

• Graduate/MBA preferred.
• 4-8+ years of experience in Admissions, Education Sales, EdTech, or University Counseling.
• Minimum 2-3 years of team handling experience.
• Experience managing inbound/outbound counseling teams and admission targets.

Interested Candidates can share CV at .

Regards

Riya Sharma

Sr. Executive HR