IT Technician (Lincolnshire)

Position Details: Job Title : Warehouse IT Technician Location : Lincolnshire, IL 60069 Project Duration : 6+ Months Contract Pay Rate : $25/hr on W2 Job Summary: This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc. Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time. The candidate is expected to Interact with the team in highly collaborative and cooperative environment. Job Description: Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems. Contribute to the successful issue resolution by analyzing, researching, and solving application problems. Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error. Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations. Troubleshoot based on Help Desk Tickets and Incident report. Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations. Participate in scheduled downtime and maintenance of Shipping systems applications. Serve as Tier1