Program manager

We are looking for a Program Manager – Operator Engagement and Supply NPS to drive key operator engagement programs like KAM management and driving critical supply led parameters to drive superior customer experience and NPS

Key Responsibilities:

Drive key operator engagement programs such as KAM (Key Account Management) initiatives and growth operator programs through structured interventions and well-defined SOPs. Segment operators into relevant cohorts, understand their unique needs, and design targeted strategies to improve wallet share, KAM effectiveness, and adoption of platform features for sustainable growth. Own and improve critical supply-side metrics including live tracking, bus-level imagery, DMS adoption, and reduction of bus cancellations, thereby enhancing overall customer experience. Collaborate closely with cross-functional stakeholders to identify gaps, prioritize initiatives, and implement scalable solutions that drive platform differentiation. Take a deep-dive approach to problem-solving by leveraging data, identifying root causes, and executing structured solutions to improve operational and business outcomes.