Technical Support Engineer

Teamware Solutions · Uttar pradesh, India

Hi Connections

Teamware is hiring for Technical support Engineering role

Location: Noida

NP:1month

Experience:1+years

Interview:Face to Face

What you will do:

esponsibilities:

● Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met

● Ensure prompt and complete resolution of technical challenges and business issues

● Advocate customers’ priorities internally

● Serve as an authority, in specific functional and technical areas of Admin console

● Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system

● Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base

● Be part of a 24x7 Support Team

Required Skills / Experience:

● Must be a technical graduate

● At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment

● Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment

● Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.

● Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.

● experience in implementing SSO

● experience setting up user provisioning solutions

● dentity and access management tools experience

● experience with the Admin Console (huge plus)

● experience with SaaS applications

● experience with setting up and/or supporting API's

● Problem-Solving/Troubleshooting

Ability to identify problems and analyze possible solutions

● Ability to develop creative solutions to complex problems

● Excellent analytical skills and ability to navigate challenging situations in a professional manner.

● Ability to multi-task and perform effectively under pressure

● Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

● .If interested do share cv to