Customer Service Representative

The HIRD · Kolkata, India

Hiring for Customer Support Executive :

Desired candidate profil

• eExperience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team
• sExcellent verbal and written communication skills in English with strong comprehension abilitie
• sGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitie
• sAbility to analyze information accurately and maintain attention to detai
• lWillingness to work in a 24x7 environmen
• tOpen to working from the offic

e
Job Descripti

• onResponsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A
• R)Capable of identifying, capturing, and documenting denial reasons accurate
• lyUpdate claim status, notes, and actions in the respective systems and databas
• esCoordinate with internal teams to resolve claim-related issues and ensure timely closu
• reMeet productivity, quality, and compliance targets as defined by the proce
• ssMaintain confidentiality and always adhere to client and organizational policie