Customer Success Manager

Itartificer · Peshawar, Peshawar District; Khyber Pakhtunkhwa, Pakistan

On-site Full-time On-site 4+ years Posted May 15, 2026

About the role

You will own a portfolio of customers post-go-live — driving adoption, expansion and renewal.

You will be the bridge between customers and our product, support and services teams.

What you'll do

• Own customer health, adoption and renewal metrics.
• Run executive business reviews, success plans and roadmap conversations.
• Identify expansion opportunities and partner with sales on growth motions.
• Be the voice of the customer back to product and engineering.

What we're looking for

• 4+ years in CSM or account management for SaaS or enterprise software.
• Comfortable navigating complex multi-stakeholder customers.
• Data-driven approach to customer health and engagement.

Nice to have

• Experience in ERP, CRM, or LMS.
• Background in implementation or solutions roles.

What you get

• Senior teammates, real ownership
• Flexible remote and hybrid options
• Health insurance for you and your family