Director of Client Services

Basil is looking for a senior client services leader who can combine trusted counsel with strong commercial judgement. You will lead a portfolio of enterprise and consumer accounts, align multidisciplinary teams around clear priorities and build the operating rhythm required for predictable delivery, retention and profitable growth. What you will own • Full P&L responsibility for the assigned client portfolio, including revenue, gross margin, resource cost, utilisation, forecasting and commercial risk. • Annual account plans and quarterly forecasts covering retained revenue, project pipeline, renewals, organic growth opportunities and delivery capacity. • Commercial discipline across pricing, estimates, scopes of work, retainers, change requests, out-of-scope work and support for timely collections. • Senior client relationships: act as a credible partner, challenge weak briefs constructively, manage expectations and lead sensitive conversations or recovery plans. • Integrated delivery across strategy, content, social, design, video, digital, web, media and production, with clear ownership, timelines, dependencies and approval gates. • Portfolio governance through weekly work-in-progress reviews, monthly performance and commercial reviews, and focused quarterly business reviews. • Leadership and development of account managers and executives, creating a culture of proactive counsel, accountability and follow-through. How will success be measured • Portfolio revenue, gross margin and forecast accuracy. • Client retention, renewal quality and organic account growth. • Delivery within agreed scope, budget and timelines, with fewer avoidable escalations and write-offs. • Client confidence, team health and stronger commercial capability across the servicing function. What we are looking for • 12–15 years of experience in an integrated creative, digital, content or communications agency, with at least four years in senior account leadership. • Demonstrable ownership of a multi-account P&L not only delivery management with clear examples of margin improvement, retention and revenue growth. • Strong understanding of integrated marketing and the ability to lead specialists without needing to personally execute every discipline. • Commercial confidence: comfortable with pricing, negotiation, forecasting, staffing decisions, scope control and difficult client conversations. • Excellent written and verbal communication, executive-level presentation skills and the judgement to simplify complex situations. • A calm, hands-on leadership style that balances client ambition, creative quality, team capacity and agency profitability. Compensation  Salary band: ₹20–24 lakh per annum (CTC). Final compensation within the band will reflect the candidate’s depth of P&L ownership, portfolio scale and leadership experience.