Account Manager

We’re excited to announce our expansion into Tennessee, creating new opportunities to join our growing team

Ready to make your application Please do read through the description at least once before clicking on Apply.
WHY MILLCRAFTAt Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.
THE DIFFERENCE YOU WILL MAKEThe Account Manager actively engages with customers, suppliers and prospects. They generate leads and revenue through networking events, referrals, current customers and cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. You will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to facilities solutions, signage and graphics, specialized packaging supplies and equipment, we serve a broad range of industries, including commercial print, food and beverage, e-commerce, education, industrial manufacturers, garment decorating and so much more. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.
CORE FUNCTIONS OF THIS ROLECultivate and nurture robust strategic relationships with key clients to ensure long term partnerships built on growth and mutual successAct as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand imageServe as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needsProvide comprehensive support, guidance and direction to customer experience reps regarding requirements, specifications, quotes, pricing and quality standard needs of the customerProactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagementDevelop and manage a portfolio of accounts through daily outreach via phone, email, in-person and video conferencing. Initiate and execute cold calls and email outreach to generate leads and expand the customer base.Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities and sales activities in the CRM.Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions.Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clientsManage travel and entertainment expenses meticulously, adhering to company policies and guidelines.Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization. (In accordance with company guidelines)Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness.Actively contributes to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.Participate in team meetings and projects as needed
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
JOB DUTIES AND RESPONSIBILITIESFollow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPsEnsure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your managerDemonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactionsAll other duties, per the needs of the business.
WHAT YOU’LL NEED TO SUCCEEDExceptional communication skills, particularly adept at articulate verbal expressionProficient in crafting polished and sophisticated written communicationsDiligent and proactive in delivering superior customer serviceCapable of engaging with individuals at all levels with professionalism and effectivenessSkilled in the art of persuasion and positive influenceSavvy negotiator with a keen ability to achieve favorable outcomesDemonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainmentAdvanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageousProven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectivenessExemplary trustworthiness and commitment to upholding integrity across all endeavorsProjects a professional image and adeptly represents the company's interests both internally and externallySelf-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks
WORK ENVIRONMENT:At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOUMedical, Dental, & VisionProfit-SharingGenerous Time Off PoliciesTuition Reimbursement ProgramMilitary Leave PayVoluntary Dependent Life InsuranceAccident and Critical IllnessCompany Paid Life InsuranceWellness ProgramCompany Paid Holidays401k Retirement Savings PlanEmployee Assistance ProgramVeteran’s Day PayLimited Purpose F.S.A and Dependent Care F.S.ACompany paid Short Term Disability, and Long-Term Disability
Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, Deliver, and FUN—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose—let’s make a difference together.Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. xzbcwsv Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.