Podcast Support Specialist

Slate · Remote, United States

At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. Were looking for a

Podcast Support Specialist

to join our small, high-impact team and be the friendly, reliable voice for listeners across every show on our platform.

Youll be the first point of contact for listeners who need help signing up, logging in, managing a subscription, or getting a podcast app set up correctly. This is a part-time, listener-facing role. Respond to inbound listener questions via email (sign-up issues, login problems, billing questions, gift redemption, and podcast app setup)
Look up listener accounts and take action within policy (updating account details, issuing refunds or receipts, resolving billing discrepancies)
Explain how premium feeds, gifting, and subscription plans work in clear, friendly language
Recognize outstanding issues or platform bugs and route them to the right internal team
1–2 years of experience in a customer support role -

SaaS, subscriptions, or consumer apps a plus
~ A genuine customer-first mindset -

You take pride in making listeners feel taken care of
~ Reliable and organized -

Comfortable owning a queue of tickets on a part-time schedule

Familiarity with podcast apps and RSS feeds from a listeners perspective
Experience with support or ticketing tools (Zendesk, Help Scout, Intercom, etc.)
Supporting Cast offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families. There are three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.


About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented problem solver to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
Supporting Cast began at Slate, is a daily online magazine and podcast network that helped invent the voice of the web. After helping Slate build one of podcasting’s earliest and most successful subscription businesses, Supporting Cast was spun out as an independent platform serving publishers across the industry.
Supporting Cast is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; television broadcasting, online, print, and local TV news; automotive dealerships; Supporting Cast is an affiliate of Graham Holdings.