Sr. Manager Relationship Sales

DHL Express · Karachi division, Pakistan

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Lead the Relationship Sales business for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, portfolio expansion and market share gains.
• Develop and execute the national Relationship Sales strategy to achieve country revenue, shipment and profitability targets.
• Lead and develop a high-performing sales organization through effective coaching, performance management, succession planning and capability development.
• Manage Area Sales Managers and their teams, ensuring strong execution of customer acquisition, retention and penetration strategies across assigned territories and customer segments.
• Build and maintain strong relationships with CEOs, business owners, Managing Directors and senior decision-makers within key customer organizations.
• Drive the acquisition of high-value customers and competitor accounts through structured sales management and targeted business development initiatives.
• Identify opportunities to increase customer penetration, share-of-wallet and long-term customer value across the existing customer portfolio.
• Monitor market trends, competitive activities and customer behaviour to identify growth opportunities and proactively address business risks.
• Ensure disciplined execution of DHL's Global Sales Process through effective pipeline management, forecasting, opportunity management and sales planning.
• Drive sales productivity and performance through data-driven decision making, territory optimization and focused commercial execution.
• Collaborate closely with Customer Service, Operations, Finance and other support functions to deliver an exceptional customer experience.
• Ensure strong commercial governance through regular business reviews, forecast accuracy, sales reporting and performance management.
• Build a culture of accountability, customer focus and commercial excellence across the Relationship Sales organization.

YOUR PROFILE

• Bachelor's degree required. MBA or equivalent postgraduate qualification preferred.
• 10+ years of B2B sales and commercial leadership experience within logistics, transportation, supply chain, technology, FMCG, banking or other solution-based industries.
• Minimum 5 years of experience leading large sales teams through multiple layers of management.
• Proven track record of delivering revenue growth through customer acquisition, customer retention and portfolio expansion.
• Demonstrated ability to engage and influence CEOs, business owners and senior decision-makers within medium and large organizations.
• Strong experience in leading, coaching and developing high-performing commercial teams.
• Strong commercial and financial acumen with experience managing sales performance, forecasts and business plans.
• Excellent communication, negotiation and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Ability to lead teams and drive performance within a fast-paced, target-driven commercial environment.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunity to lead one of the largest sales organizations within DHL Express Pakistan.
• Continuous learning and leadership development opportunities.
• Multifarious benefit program.