Nice cxone sr. developer

Location : PAN INDIA

Candidates from All Over India can Apply.

Role

NICE CXone Sr. Developer

Overall Experience

5-8 years

Qualification

Bachelor's degree

Key Competencies

Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio Hands-on experience with NICE CXone development (Studio, APIs, scripting). Strong understanding of Cisco UCCE/UCCX call flows and routing logic. Proficiency in programming languages (Java Script, Python, or. NET). Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Job Description

The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools). Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone Translate Cisco call flows and routing scripts into NICE CXone equivalents. Work with NICE CXone APIs, RESTful services, and connectors for third-party systems. Develop automation scripts for provisioning and configuration. Work closely with infrastructure engineers, QA teams, and Cisco/NICE support. Prepare technical documentation, migration guides, and code repositories.

Tools & Technologies

NICE CXone Mpower Cisco CUCM, CVP, Finesse knowledge.