Customer Service Trainer
Acme Services · Pune district, India
FULL TIME
Job Description
Hiring for Trainer for Seller Support Team for leading BPO
CTC: Upto 8 LPA
Location: Pune
Roles and Responsibilities
Training Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
Throughput & Quality: Own the training batch Throughput and ensure new hires transition successfully into production meeting baseline metrics.
Content Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
TNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.
Details
| Company | Acme Services |
| Location | Pune district, India |
| Type | FULL TIME |
| Niche | education |