TAC ENGINEER - LEVEL 2

Cyber Internet Services Private Ltd. · Islamabad, Islamabad Capital Territory, Pakistan

Cybernet, a part of the Lakson Group of Companies, is Pakistan's largest FTTX provider, with over 25 years of unparalleled services.The company focuses on providing specialized end-to-end connectivity solutions to its enterprise and broadband customers nationwide,as well as carrier services to international telecom service providers. Cybernet has established its GPON-based fiber-optic network and long-haul infrastructure to enable nationwide connectivity.We empower international and carrier customers by leveraging our global Points of Presence (PoPs) in Asia (Singapore),the Middle East (Oman, UAE), and Europe (France) and facilitating cross-border connectivity. Our offices are present in over 29 cities across the country.

Job Summary

The TAC Engineer will be responsible for providing technical support to corporate clients, resolving network-related issues, and ensuring smooth service delivery. The role involves troubleshooting, ticket management, and coordination with internal teams to maintain service quality.

Responsibilities

• Provide technical support and resolve client queries in a timely manner.
• Troubleshoot network issues related to CPE devices (routers, switches, etc.).
• Respond to queries related to last mile media technologies (i.e Fiber (GPON/Metro), VSAT, Wireless (Radio P2P/P2MP & 4G LTE & WiFi) etc.)
• Ensure complaints are resolved within defined timelines (SLAs).
• Log, track, and manage incident tickets in the system.
• Coordinate with internal teams for issue escalation and earliest resolution.
• Maintain strong client communication and service quality.

Requirements

• Bachelor's degree in Telecommunications, Electronics, or Computer Science.
• 2-3 years of relevant network troubleshooting experience.
• Strong understanding of OSI layers, TCP/IP, switching (STP, VLANs), and routing (BGP, OSPF & IS-IS).