Auto Collision CSR: Customer Care & Repair Coordinator

Puget Collision · Seattle, United States

Puget Collision is seeking a Customer Service Rep in Seattle (Ballard area) to be the first point of contact for customers through the repair process. You will greet clients, answer calls, explain repair steps and insurer interactions, and coordinate with Estimator to ensure timely scheduling and delivery.

The role emphasizes attentive listening, accurate documentation, and a proactive, team-oriented approach in a busy shop environment.