Customer Care Associate

HoneyVeda · India

The Role, in Plain Words

Right now, one member from our team handles all of our customer care along with a dozen other things. As we grow, customer care needs a dedicated person who does it well and genuinely enjoys it. That is you.

You will be the friendly, reliable voice customers reach when they call, message, or email HoneyVeda. Your single job is to look after our customers, answer their questions, solve their problems, and leave them feeling good about choosing us. We will guide and train you, and as our orders grow, this role grows with you.

What You’ll Do

• Answer customer queries, complaints, or follow-ups across phone calls, WhatsApp, and email. You do this warmly, clearly, and quickly, so that no customer is kept waiting and issues get resolved.
• Coordinate with our sales and marketing teams where needed.
• Become a confident honey expert. Many customers ask whether honey is real, why ours crystallises, how our varieties differ, or why we cost a little more. You’ll learn to answer these with confidence and turn doubts into trust.
• Keep simple, tidy records of customer conversations so the team always knows what’s going on.
• Notice patterns like “the same complaint”, “the same question”, and flag them so we can fix the root cause.

Who We’re Looking For

We care far more about who you are than where you studied.

A fancy degree is not required, and not having one will not count against you.

What matters most

• You genuinely like helping people and you stay calm and warm even with an upset customer.
• You’re hungry to grow. You want to learn, take on more, and build a career, not just clock hours.
• You communicate clearly in Gujarati (optional), Hindi, and English, speaking and writing since our customers use all three.
• You’re organised and dependable. You follow through, and people can rely on you.
• You’re comfortable with the latest technologies. We’ll teach you our tools; you just need the willingness to learn.
• You have the initiative. Sometimes the pace is hectic, so we expect you to learn a few things by yourself on the go.
• You follow SOPs. We trust our SOPs and we expect our team-members to follow them too.

Nice to have, but not required: any earlier experience in customer support, a call centre, retail, or a D2C/e-commerce brand.

Mandatory step : Fill form from the link below to complete your application. We only shortlist candidates who have submitted it.