Customer Relationship Management Executive

Balaji jeweltrends pvt ltd · India

Balaji Jeweltrends Pvt. Ltd. is looking for a smart, proactive and communication-focused CRM Executive to join our team in Andheri East, Mumbai – 400093. We are a fine diamond jewellery manufacturer and wholesaler , and we are looking for someone who can build strong customer relationships while ensuring that no sales enquiry or follow-up is missed. Key Responsibilities • Follow up with existing customers and prospective clients • Follow up on enquiries, quotations and pending orders • Coordinate between customers, sales, production, CAD, dispatch and accounts • Handle customer communication through calls, WhatsApp and email • Maintain accurate CRM/customer records • Track every enquiry from enquiry → quotation → follow-up → order • Reconnect with dormant customers and generate repeat business • Prepare daily/weekly follow-up reports • Ensure customer queries and requirements are closed on time What We’re Looking For ✔ Excellent spoken and written English ✔ Strong follow-up and communication skills ✔ Proactive, organised and responsible ✔ Positive attitude with excellent customer-handling skills ✔ Willingness to learn, grow and continuously upgrade skills ✔ Good knowledge of Excel/CRM tools ✔ Ability to coordinate with multiple teams ✔ Jewellery/diamond industry experience will be an advantage Most importantly: We want someone who is hungry to learn, disciplined with follow-ups and determined to take every task to closure. Salary ₹20,000 – ₹40,000 per month , depending on experience and capability. Location: Andheri East, Mumbai – 400093 Company: Balaji Jeweltrends Pvt. Ltd. Position: CRM Executive – Sales Follow-up & Customer Coordination APPLY NOW Call / WhatsApp: 9137394798 Email: info.balajijewels@gmail.com If you are confident, articulate, proactive and enjoy building customer relationships, we would love to hear from you. #Hiring #CRMExecutive #MumbaiJobs #AndheriJobs #JobsInMumbai #JewelleryJobs #DiamondJewellery #FineJewellery #CustomerRelationshipManagement #SalesJobs #CRMJobs #HiringMumbai #BalajiJeweltrends #JewelleryIndustry