CSO- Customer Support Officer

.fit_to_content{width:%;height:auto}Your role - To be responsible for the execution of regional strategy pertaining to CTS - Process and audit orders for accuracy from customers via C4C, CPQ, & One Portal/Shop online - enter SAP. - Process credits / returns, issue RMAs, and post ship billings. - Coordinate shipment issues with the warehouse and channel partners. - Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction. - Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share. - Provide feedback on channel partner / customer reaction to management. - Work cl