Assistant Quality Assurance Manager

SASMOS HET TECHNOLOGIES LIMITED · India

Company: Avirata AFL Connectivity Systems Limited (A2CS)

Location: Whitefield, Bengaluru

Department: Quality Assurance & Quality Control

Reporting To: Operations Head

Employment Type: Full-Time

About A2CS

Avirata AFL Connectivity Systems Limited (A2CS) is a joint venture between Avirata Defence Systems (ADS) and AFL, a global leader in fiber optic connectivity and structured cabling solutions. The organization focuses on manufacturing high-performance fiber optic connectivity products, cable assemblies, structured cabling solutions, and data center interconnect products for hyperscalers, enterprise customers, and global markets.

Role Purpose

The Quality Manager will be responsible for establishing, leading, and continuously improving the Quality Management System (QMS) across manufacturing operations for fiber optic connectivity products, cable assemblies, and structured cabling solutions.

The incumbent will drive customer satisfaction through robust quality assurance systems, process control, supplier quality management, customer quality support, audit readiness, and continuous improvement initiatives. The role will work closely with Production, Engineering, Supply Chain, Planning, NPI, and Customer teams to ensure world-class quality performance and compliance with customer, industry, and regulatory requirements.

The ideal candidate should possess strong experience in fiber optic manufacturing, connectorization, testing, structured cabling products, customer quality management, and quality systems deployment.

Key Responsibilities & KRAs

1. Quality Management System (QMS)

Objective

Establish and sustain a world-class quality management system.

Responsibilities

• Lead implementation and maintenance of ISO 9001 and other applicable quality standards.

• Develop and maintain quality manuals, procedures, SOPs, control plans, PFMEAs, and inspection standards.

• Ensure process compliance across manufacturing operations.

• Conduct management reviews and quality performance reviews.

• Ensure audit readiness at all times.

KPIs

• QMS Compliance Score > 95%

• Internal Audit Closure > 95%

• External Audit Findings = Zero Major NCs

• CAPA Closure Effectiveness > 95%

2. Manufacturing Quality Assurance & Process Control

Objective

Ensure products are manufactured Right First Time and meet customer specifications.

Responsibilities

• Establish process controls for fiber optic connectorization, polishing, testing, and assembly operations.

• Monitor process capability and product quality performance.

• Lead in-process quality assurance activities.

• Develop inspection methodologies and sampling plans.

• Drive process validation and qualification activities.

• Support manufacturing teams in achieving quality objectives.

KPIs

• First Pass Yield (FPY) > 98%

• Process Capability (Cp/Cpk) Targets Achieved

• Reduction in Rework

• Reduction in Internal Defects

3. Customer Quality Management

Objective

Deliver exceptional customer quality performance.

Responsibilities

• Act as primary quality interface for customers.

• Manage customer complaints and quality escalations.

• Lead root cause analysis and corrective actions.

• Coordinate customer audits and assessments.

• Drive continuous improvement based on customer feedback.

• Support new customer qualifications and approvals.

KPIs

• Customer Complaints Reduction

• Customer PPM Performance

• Complaint Closure Within Agreed TAT

• Customer Audit Rating

4. Supplier Quality Management

Objective

Ensure incoming materials consistently meet quality requirements.

Responsibilities

• Develop supplier quality standards and qualification processes.

• Conduct supplier audits and performance reviews.

• Manage supplier corrective action programs.

• Monitor incoming quality performance.

• Drive supplier quality improvement initiatives.

• Support strategic sourcing decisions through supplier assessments.

KPIs

• Supplier PPM Reduction

• Incoming Rejection Reduction

• Supplier Audit Compliance

• Supplier Corrective Action Closure Rate

5. Quality Control & Testing Operations

Objective

Ensure all products comply with specifications before shipment.

Responsibilities

• Manage incoming, in-process, and final inspection activities.

• Oversee fiber optic testing laboratories.

• Ensure calibration and validation of measuring equipment.

• Manage test data integrity and traceability.

• Ensure compliance with customer acceptance criteria.

KPIs

• Final Inspection Accuracy

• Calibration Compliance = 100%

• Test Equipment Uptime

• Product Release Accuracy

6. Root Cause Analysis & Continuous Improvement

Objective

Drive sustainable quality improvement.

Responsibilities

• Lead problem-solving initiatives using 8D, 5 Why, Fishbone Analysis, and FMEA.

• Drive reduction of scrap, rework, and COPQ.

• Implement Lean and Six Sigma methodologies.

• Identify and eliminate recurring quality issues.

• Track effectiveness of corrective and preventive actions