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If you’re passionate about building relationships, solving problems, and
creating exceptional customer experiences, this is your opportunity to make an
impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in
supporting customers with equipment solutions—combining your sales mindset and
technical curiosity to deliver value every day. In this highly visible,
customer-facing role, you’ll partner with customers across your territory,
helping them keep their operations running smoothly while contributing to the
growth and success of the business. Learn more and apply today!
What’s In It For You:
* Average $80,000-$100,000 your first year, with top earners well into six
figures.
- Guaranteed base salary plus commissions.
- Company truck, reinforcing company pride and representing the RDO brand.
- Training and development, as well as opportunities to grow within the
organization.
* A comprehensive benefits package that supports your well-being. For more
details and to view these offerings, visit RDO’s benefits page.
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* A company that lives by its core values: they're not just words on
a wall, they're how we work, grow and lead. Learn more about our core values.
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Why RDO?
When you join RDO Equipment Co., you’ll become part of an industry-leading team
providing a world-class experience for customers who do vital work. We deal in
iron from the world’s leading equipment and technology manufacturers, but we’re
a people business first. RDO has grown from humble roots, guided by a family’s
values, and shaped by the strengths, voices and entrepreneurism of our team
members.
Texas has a booming construction industry. The need for RDO's services and
product expertise in this region is diverse. In Waco, you'll work with customers
of various scales to help them maintain efficiency and profitability throughout
the year. These companies do the important work of building Texas'
infrastructure and supporting its economy, relying on support from RDO team
members every day. Join the growing team in Waco and make your impact today.
What You Will Do:
* Build Strong Customer Relationships: Develop and maintain strong, long-term
partnerships with customers across your assigned territory to support their
operational success.
* Drive Product Support Sales: Promote and sell maintenance services, repair
parts, extended warranties, and other solutions that maximize customer uptime
and business performance.
* Deliver Customer Solutions: Identify customer needs and provide tailored
recommendations backed by a solid understanding of products and services.
* Stay Informed: Represent the company on-site, including occasionally testing
or operating equipment as needed to support customer needs.
* Collaborate & Grow: Work closely with internal teams, participate in meetings
and training, and continuously develop your skills and knowledge.
* For a complete list of duties and responsibilities, view the full job
description here.
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What You Will Need:
* Strong Communication Skills: Ability to clearly communicate, build trust, and
effectively engage with customers and internal teams.
* Technical & Product Aptitude: Willingness and ability to learn product
knowledge and basic technical information to support customer solutions.
* Customer Service Mindset: A commitment to delivering excellent service and
consistently meeting or exceeding customer expectations.
* Professionalism & Teamwork: Ability to represent the company positively while
maintaining strong working relationships with peers and leadership.
* Valid Work Authorization: Candidates must have valid work authorization and
be able to work in the U.S. without company sponsorship.
Why You’ll Love It Here:
* A culture of safety: In Waco, we have a safety committee with representation
from all departments. We also do regular safety huddles that discuss
experiences and topics to keep everyone safe. Waco received the top safety
rating in its most recent audit.
* Community engagement: We sponsor a lot of different events and groups,
including our ACG group and county fairs.
* Tight-knit team: We have a strong culture were we cheer each other on and
have a community feel.
* Team building: We host monthly team building events with the entire store,
ranging from pizza parties to Top Golf and camping.
* A hub for training: A lot of RDO’s team member training happens in Waco,
connecting our team to other parts of the organization and helping them
develop professionally.
