Benefits Administrator II

and Requirements General Description: Responsible for coordination of day-to-day customer service and supporting internal service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff. Responsibilities: Mentor internal staff on products and processes. Assist with onboarding of new team members. Assist with quoting renewal alternatives and new business. Provide internal staff with follow-up communication. Includes approvals for Brokers on plan changes and open enrollment issues. Provide renewals to appropriate Brokers. Enter data into commission database. Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems. Update clien