Customer Experience Representative

Hopesglobalgetaways · Remote, United States

About the Role

We are looking for personable, organized individuals to join our remote team as Customer Experience Representatives. In this position, you will help clients navigate vacation planning by researching options, coordinating requested services, and providing clear support throughout the process.
This opportunity is a good fit for individuals who enjoy working with people, managing details, solving routine issues, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.
What Youll Do

Learn about each clients travel goals, preferred destinations, dates, budget, and special requests.
Explore hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages that fit client needs.
Assist clients with reviewing options and coordinating selected services through approved supplier resources.
Organize booking details, confirmations, schedules, and itinerary information.
Respond to routine questions, communicate updates, follow up on pending items, and help with standard changes when needed.
Keep client records accurate and continue developing supplier and destination knowledge.
Opportunity Details

Fully remote with flexible scheduling
Independent opportunity; not a traditional hourly or salaried employee position
Beginner-friendly onboarding and training
No previous professional travel experience required
Ongoing team guidance and mentorship
Supplier and destination education
Professional development opportunities
Performance-based incentives and recognition
Qualifying travel discounts and industry-related benefits
Qualifications

Strong written and verbal communication skills
Friendly, professional, and customer-focused approach
Good organization and attention to detail
Comfortable researching and comparing options online
Strong follow-up and problem-solving skills
Ability to manage multiple client needs and priorities
Self-motivated and comfortable working independently
Willingness to learn digital tools and supplier platforms
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions