Inside Sales Executive

Frido · India

Position: Inside Sales Executive

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new India D2C brand revolutionizing the way people experience mobility

and comfort from electric wheelchairs and scooters to ergonomic seating solutions

and wellness-driven lifestyle products. At Frido Mobility, we are building accessible,

design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales

conversions for our mobility products. You will handle inbound and outbound leads,

understand customer needs, provide tailored product recommendations, and ensure a

smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product

understanding, as you’ll be assisting B2C customers (individual buyers)

Key Responsibilities

* Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.

* Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.

* Share product videos, brochures, and quotations with customers to aid decision-making.

* Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).

* Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.

* Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.

* Achieve daily/weekly/monthly revenue and conversion targets.

* Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

* Strong communication skills (English & Hindi mandatory; regional languages are a plus)

* Sales-driven mindset with high energy and ownership

* Ability to understand customer psychology and build rapport quickly

* Experience with CRMs, WhatsApp Business, or sales tracking tools preferred

* Problem-solving and objection-handling skills

* Empathy towards elderly or differently abled customers

Requirements

* Experience: Fresher / 1–3 years in Inside Sales / Tele sales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)

* Education: Graduate or equivalent

* Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

* Competitive salary + attractive performance incentives

* Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space

* Structured training on product knowledge and customer interaction

* Career growth opportunities into Team Lead / Key Account / B2B Sales roles