CX Process Transformation Lead

HBL · Karachi, Karachi District; Sindh, Pakistan

HBL is seeking a senior leader to drive CX process re-engineering and customer journey improvements. You will develop standards and methodologies to embed customer-centric design across initiatives and align CX programs with organizational strategy.

The role requires leading transformation in complex environments and a strong capability to identify pain points and elevate customer outcomes through streamlined processes.