Senior Product Marketing Manager - Voice of Customer
CNX · Ohio, United States
FULL TIME
Job Description
Job Title:Senior Product Marketing Manager - Voice of Customer Job Description
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.
We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.
This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.
The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Translate complex platform capabilities and services into compelling business narratives.
· Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.
· Support launch planning for platform enhancements, new offerings, and strategic initiatives.
· Partner with growth marketing and demand generation teams to align campaigns with product priorities.
· Collaborate with sales leadership to ensure GTM motions support revenue objectives.
Create and maintain sales materials including:
o Proposal content
o Executive briefing materials
· Support strategic pursuits with tailored messaging and value articulation.
· Partner with account teams to identify and scale best practices across client engagements.
Content Strategy & Knowledge Management
· Develop a scalable content architecture that supports marketing, sales, and client-facing teams.
· Own the lifecycle of core product marketing assets from creation through adoption.
· Leverage AI-powered knowledge management tools to improve content discovery, reuse, and productivity.
· Establish processes that transform subject matter expertise into repeatable commercial assets.
Market Intelligence & Thought Leadership
· Monitor market trends across VOC, CX, AI, analytics, customer intelligence, and experience management.
· Conduct competitive analysis and deliver insights to leadership and go-to-market teams.
· Help develop thought leadership content that positions Concentrix as a leader in the evolving customer intelligence market.
· Support analyst engagement and industry benchmarking initiatives.
Performance & Optimization
· Measure adoption and effectiveness of sales enablement and product marketing assets.
· Track content utilization, campaign performance, and commercial impact.
· Continuously improve messaging and enablement based on market feedback and performance insights.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
5+ years of experience in product marketing, solution marketing, product management, or go-to-market strategy.
· Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.
· Proven ability to develop messaging, positioning, and executive-level content.
· Experience supporting enterprise sales organizations and complex B2B buying cycles.
· Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.
· Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.
· Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.
· Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.
Establish a clear market narrative for our evolving customer intelligence portfolio.
· Create a scalable library of high-impact sales and marketing assets.
· Support successful launches of key platform innovations.
· Increase content utilization and enablement effectiveness through AI-powered knowledge management.
· We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle:
Full time position
Remote working
The base salary range for this position is $86,000 - $108,000 plus incentives that align with individual and company performance. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
USA, OH, Work-at-Home Language Requirements:
Full time
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.
We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.
This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.
The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Translate complex platform capabilities and services into compelling business narratives.
· Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.
· Support launch planning for platform enhancements, new offerings, and strategic initiatives.
· Partner with growth marketing and demand generation teams to align campaigns with product priorities.
· Collaborate with sales leadership to ensure GTM motions support revenue objectives.
Create and maintain sales materials including:
o Proposal content
o Executive briefing materials
· Support strategic pursuits with tailored messaging and value articulation.
· Partner with account teams to identify and scale best practices across client engagements.
Content Strategy & Knowledge Management
· Develop a scalable content architecture that supports marketing, sales, and client-facing teams.
· Own the lifecycle of core product marketing assets from creation through adoption.
· Leverage AI-powered knowledge management tools to improve content discovery, reuse, and productivity.
· Establish processes that transform subject matter expertise into repeatable commercial assets.
Market Intelligence & Thought Leadership
· Monitor market trends across VOC, CX, AI, analytics, customer intelligence, and experience management.
· Conduct competitive analysis and deliver insights to leadership and go-to-market teams.
· Help develop thought leadership content that positions Concentrix as a leader in the evolving customer intelligence market.
· Support analyst engagement and industry benchmarking initiatives.
Performance & Optimization
· Measure adoption and effectiveness of sales enablement and product marketing assets.
· Track content utilization, campaign performance, and commercial impact.
· Continuously improve messaging and enablement based on market feedback and performance insights.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
5+ years of experience in product marketing, solution marketing, product management, or go-to-market strategy.
· Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.
· Proven ability to develop messaging, positioning, and executive-level content.
· Experience supporting enterprise sales organizations and complex B2B buying cycles.
· Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.
· Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.
· Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.
· Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.
Establish a clear market narrative for our evolving customer intelligence portfolio.
· Create a scalable library of high-impact sales and marketing assets.
· Support successful launches of key platform innovations.
· Increase content utilization and enablement effectiveness through AI-powered knowledge management.
· We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle:
Full time position
Remote working
The base salary range for this position is $86,000 - $108,000 plus incentives that align with individual and company performance. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
USA, OH, Work-at-Home Language Requirements:
Full time
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.