Guest Relations Executive

Webvi · Mumbai, India

Job Title: Front Office – Guest Relations Executive

Location: Taj Lands End, Mumbai

Salary: ₹6–7 LPA

Experience Required: 2+ Years

Education: Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)

Job Summary:

We are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to join the Front Office team at Taj Lands End . The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.

Key Responsibilities:

• Welcome guests and ensure a warm, professional arrival and departure experience.
• Handle guest check-in and check-out efficiently.
• Address guest inquiries, requests, and complaints promptly.
• Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
• Maintain guest profiles and preferences for personalized service.
• Handle VIP arrivals and ensure exceptional guest satisfaction.
• Ensure adherence to hotel SOPs and brand standards.
• Assist in managing room allocations and guest requests.
• Maintain accurate records and prepare required reports.
• Promote hotel services and facilities to enhance the guest experience.

Eligibility Criteria:

• Bachelor's Degree in Hospitality/Hotel Management (Mandatory).
• Minimum 2 years of experience as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• Well-groomed personality with a professional appearance.
• Ability to work in rotational shifts, weekends, and public holidays.
• Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage.

Preferred Skills:

• Guest handling and relationship management
• Front Office Operations
• Customer Service Excellence
• Conflict Resolution
• Communication & Interpersonal Skills
• Time Management
• Teamwork
• Attention to Detail