Crm executive (founder's office)

We're Hiring: CRM Manager & Executive Assistant (Founder's Office)

New Delhi | Full-time | 6 days/week

About the Role

We are looking for a highly organized, proactive, and customer-focused CRM Manager & Executive Assistant who will serve as the backbone of our customer relationship management while supporting the Founder in daily execution.

This role combines customer engagement, lead nurturing, CRM management, executive coordination, and business follow-ups. The ideal candidate is an excellent communicator who enjoys interacting with customers, managing data, coordinating with internal teams, and ensuring nothing falls through the cracks.

Key Responsibilities

Customer Relationship Management (CRM)

Manage all customer interactions across calls, Whats App, email, and CRM. Make outbound calls to prospective and existing customers from provided lead databases. Qualify leads by understanding customer requirements and purchase intent. Introduce products, collections, services, and offers confidently. Handle customer queries, objections, and follow-ups professionally. Build long-term customer relationships to improve repeat business. Ensure every interaction is accurately updated in the CRM. Maintain customer databases and sales pipelines.

Sales Coordination

Schedule appointments for the Founder and senior sales team. Coordinate customer appointments, virtual consultations, and store visits. Ensure timely follow-up on quotations, pending orders, payments, and deliveries. Work closely with sales, production, and operations teams to ensure seamless customer experience. Assist in recovering abandoned carts and inactive customer inquiries.

Executive Assistant Responsibilities

Manage the Founder's calendar, meetings, appointments, and travel schedules. Track important business tasks and ensure timely completion. Prepare meeting agendas, MOMs (Minutes of Meeting), and follow-up action trackers. Coordinate with internal teams to monitor project progress. Assist in preparing presentations, reports, and business documents. Handle confidential information with professionalism.

CRM & Reporting

Maintain accurate CRM records. Generate daily, weekly, and monthly reports on: Leads generated Follow-ups completed Conversions Customer feedback Sales performance Share customer insights to improve sales strategies and customer experience.

Customer Experience

Ensure every customer receives timely responses. Resolve customer concerns with empathy and ownership. Maintain high standards of professionalism across every customer interaction. Coordinate post-purchase follow-ups to improve customer satisfaction and retention.

Skills & Qualifications

Required

Graduate in any discipline. 2–4 years of experience in CRM, customer service, telecalling, sales coordination, executive assistance, or business development. Excellent verbal and written communication skills. Strong interpersonal and relationship-building abilities. Highly organized with excellent multitasking skills. Comfortable interacting with CXOs, premium customers, and business stakeholders. Proficient in Microsoft Excel, Google Sheets, Google Workspace, and CRM software. Fluent in English and Hindi.

Preferred Experience with CRM platforms such as Zoho CRM, Hub Spot, Shopify, Interakt, or similar tools. Prior experience in luxury retail, fashion, beauty, lifestyle, D2 C, or premium consumer brands. Experience supporting senior leadership or founders. Understanding of sales funnels, customer lifecycle management, and customer retention.

Personal Attributes Highly organized and detail-oriented. Strong sense of ownership and accountability. Customer-first mindset. Excellent follow-up discipline. Positive attitude with problem-solving ability. Able to work independently with minimal supervision. Target-oriented while maintaining empathy and professionalism. Comfortable working in a fast-paced entrepreneurial environment.

What We Offer Competitive fixed salary with performance-based incentives. Opportunity to work directly with the Founder & CEO. Exposure to strategy, sales, marketing, and business operations. Continuous learning and career growth opportunities. A dynamic, entrepreneurial work environment where your ideas and execution make a real impact.

Location: Chattarpur, New Delhi

Work Days: 6 days a week, 10:30am-7:30pm

Ideal Candidate: Female preferred