Customer Service Representative

BIG Language Solutions · Uttar pradesh, India

Job Title: Language Interpreter – English + Punjabi

Department: Customer Support / Language Services

Location: Sector 98, Noida

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Joining Date: 10th August, 2026

Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + (Second Language) to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls.

• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning.

• Handle confidential and sensitive information with discretion and professionalism.

• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.

• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.

• Adhere to call handling metrics, quality benchmarks, and compliance requirements.

• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

• Fluency in English and Punjabi Language – spoken

• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.