Centre Operations Manager

Job Title: Center Head – Program Operations Location: Multi-campus (Travel Required) Department: Academic Operations Reporting To: Senior Center Head – Program Operations / Leadership Team Role Overview The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses. Key Responsibilities 1. Operations & Program Management Drive end-to-end center operations across assigned campuses. Standardize operational processes, SOPs, and playbooks. Ensure seamless execution of academic and operational activities. 2. Team Leadership Lead Program Managers, BOAs, and campus operations teams. Drive accountability through regular reviews and performance tracking. Collaborate with Academic, Product, Placement, Support, and Content teams. 3. Student Success Monitor attendance, assessments, engagement, and learning progress. Implement intervention plans for at-risk students. Ensure a consistent and high-quality learning experience. 4. Placement Excellence Work with Placement and Training teams to improve placement readiness. Track placement metrics and drive student outcomes. Build relationships with industry partners and support placement initiatives. 5. Campus Operations Ensure smooth day-to-day campus operations and infrastructure readiness. Lead student engagement initiatives, events, and community-building activities. Maintain operational excellence across all campuses. 6. Performance & Business Management Monitor operational KPIs and student success metrics. Drive data-based decision-making and continuous process improvements. Optimize resource utilization and operational efficiency. Qualifications Bachelor's degree (MBA preferred). Experience in Operations, Program Management, or Academic Leadership. Strong analytical and stakeholder management skills. Proficiency in Google Sheets/Excel and operational dashboards. Key Skills Leadership & Team Management Operational Excellence Strategic Planning & Execution Student Success Management Cross-functional Collaboration Data-driven Decision Making Problem Solving & Ownership Role Impact The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.