Customer Service Coordinator (Logistics)

Job Description Job Purpose The Jobholder is responsible for the full process of all network orders captured for Customers and agents. Generating Booking and Quotation Negotiating with Vendors and suppliers on rates Generating and qualifying leads from cold calling Managing, tracking and following up on leads Track and Trace shipments Proactive updates to customer for every check point Job Invoicing and reporting Meeting monthly and quarterly targets in accordance with goals Creating and updating activity reports Principal Accountabilities To ensure that all calls are answered within a set period of time during working hours. To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigne