Global Telephony & Contact Center Solutions Architect

Experian Group · Hyderabad, Hyderabad District; Sindh, Pakistan

Experian Group is seeking an experienced Enterprise Telephony Architect to own end-to-end designs for Teams Calling, NICE contact center, and related routing/porting across regions. You will drive cloud-first modernization, including advanced IVR, analytics, and omnichannel capabilities, while ensuring secure data flows and regulatory compliance.

Leverage expertise in Salesforce integrations, Presence BI-Sync, and automation patterns to deliver scalable, reliable contact center solutions with