Customer Service Executive International Chat Process

WNS · India

Job Summary

We are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

The ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

Key Responsibilities

• Handle customer queries through International Voice or Chat support .
• Understand customer requirements and provide accurate solutions.
• Respond to customer queries professionally and within the required time.
• Resolve customer concerns and complaints effectively.
• Customer-focused and professional.
• Confident while communicating with international customers.
• Good at handling customer queries and resolving issues.
• Maintain accurate records of customer interactions.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Willingness to work in rotational/UK shifts, if applicable.
• Candidates with international customer service experience will be preferred.