Senior Ticketing Counsellor

Uniglobe Focus Travel and Tours · India

Role: Senior Ticketing Counsellor

Location: Jubilee Hills, Hyderabad

Employment Type: Full-time | On-site

Industry: Travel & Tourism

Role Category: Ticketing & Reservations

We are looking for an experienced Senior Ticketing Counsellor with strong expertise in end-to-end airline ticketing and Amadeus GDS . The ideal candidate should be capable of independently handling the complete ticketing cycle, from flight search and fare quotation to booking, ticket issuance, reissuance, cancellation, refunds, and post-ticketing support .

The role will primarily support corporate clients, VVIP travellers, and complex domestic & international travel requirements , while coordinating with airlines and internal teams to ensure seamless travel services.

• Handle end-to-end domestic and international air ticketing independently.
• Manage flight availability, fare searches, itinerary planning, reservations, and ticket issuance using Amadeus .
• Handle PNR creation, modifications, queue management, ticketing and revalidation .
• Process reissues, cancellations, refunds, no-shows, voids, and schedule changes as per airline/GDS rules.
• Provide accurate fare quotations, fare rules, baggage information, and travel options to clients.
• Handle complex itineraries, multi-city bookings, connections, and corporate travel requirements.
• Manage corporate client and VVIP travel arrangements with a high level of confidentiality and professionalism.
• Coordinate with airlines, consolidators, and travel partners for fares, confirmations, changes, and special requests.
• Monitor and manage Amadeus queues to ensure timely action on bookings and ticketing.
• Handle urgent and last-minute travel requirements efficiently.
• Maintain accurate records of bookings, tickets, refunds, and client communications.
• Coordinate closely with corporate travel, holidays, operations, and finance teams .
• Ensure excellent customer service and timely resolution of ticketing-related issues.
• Stay updated on airline policies, fare rules, ticketing procedures, and industry changes .

• Minimum 5 years of proven experience in airline ticketing, preferably in a corporate travel environment.
• Strong hands-on expertise in Amadeus GDS , including reservations and queue management.
• Strong knowledge of end-to-end ticketing procedures .
• Experience handling reissue, refund, cancellation, void, no-show, and schedule-change cases .
• Good understanding of fare rules, ticketing time limits, baggage policies, and airline procedures .
• Experience handling domestic and international sectors .
• Excellent English communication and client-handling skills .
• Strong problem-solving, negotiation, and decision-making abilities.
• Ability to handle VVIP clients and high-pressure/urgent travel requirements .
• Strong attention to detail and ability to manage multiple bookings simultaneously.
• Graduate degree in any discipline; relevant travel/ticketing certifications are an advantage.

Amadeus GDS | End-to-End Ticketing | Domestic & International Ticketing | PNR Creation | Queue Management | Reissue & Refunds | Cancellations & Voids | Fare Rules | Corporate Travel | VVIP Handling | Airline Coordination | Client Servicing | Reservations | Ticketing Operations