Account Manager

Founding Account Manager – SaaSLocation: New York City – 5 days onsite

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Salary: $104K–$144K base | $130K–$180K OTE, depending on experienceExperience: 2–6 years Account Management experience
We’re partnering with a fast-growing software company in NYC to hire their Founding Account Manager.
This is the first dedicated Account Management hire within the business, taking ownership of an existing customer base of 200+ customers and leading retention, renewals, expansion and account growth.
You’ll work directly with the founders and have the opportunity to build the Account Management playbook from the ground up, while owning a significant book of recurring revenue.
What you’ll be doing
Own a portfolio of existing customers across SMB, Mid-Market and/or EnterpriseTake direct ownership of retention and renewalsIdentify and close upsell, cross-sell and expansion opportunitiesRun regular customer check-ins and QBRs for larger accountsDrive product adoption and ensure customers are getting value from new featuresProactively identify churn risks and opportunities for account growthBuild processes, dashboards and automations to improve visibility across the customer baseGather recurring customer feedback and work closely with Product on feature requests and roadmap prioritiesHelp build the Account Management and post-sale function from the ground up
What we’re looking for
2–6 years of Account Management experienceAt least 2 years working within a software/SaaS companyExperience owning a portfolio/book of existing customersDirect responsibility for renewals and retentionProven experience driving upsells, cross-sells and account expansionExperience managing SMB, Mid-Market and/or Enterprise customersCommercial mindset and comfortable owning revenue targetsComfortable operating in a fast-paced environment where processes are still being builtStrong customer-facing and stakeholder management skillsStartup experience is a bonus, but not essential
Why join?
This isn't an established AM role where you're stepping into an existing process. You'll be the Founding Account Manager, working directly with the leadership team and helping define how the company manages, retains and grows its customer base.The business already has 200+ existing customers, giving you an established portfolio to work with from day one, while still offering the ownership and impact of an early-stage hire.There is also significant scope to help build out the wider post-sale function as the company continues to scale.
CompensationBase Salary: $104K–$144KOTE: $130K–$180KCompensation dependent on experience.
Location New York City – 5 days per week in the office.Candidates must already have unrestricted US work authorization. xzbcwsv Visa sponsorship is not available.
Interview Process
Stage 1: Initial conversation with Co-FounderStage 2: 1-hour Case StudyStage 3: Onsite interviews & Team Dinner – approximately 4 hours