Front Office Ambassador

Job Description Primary Responsibilities Lobby Ambassador Send pre-arrival emails and questionnaires to gather more information from guests Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs. As needed, manage guests’ schedules to anticipate potential needs. Maintain a high level of privacy and confidentiality on behalf of guests when possible. Address guests' service needs in a professional, positive, and timely manner, consistent with company policy. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible Engage guests in conversation regarding their stay, property services, and area attractions/offerings Actively l