Operations Manager

Piper Companies is seeking an Operations Manager to join a growing organization in the financial services industry in the Durham, NC area. The Operations Manager role requires you to work onsite 3 days per week in a hybrid capacity. The Operations Manager role is ideal for a proven leader with experience managing operational teams within a call center, insurance, or financial services environment. Responsibilities of the Operations Manager include: Oversee daily operational activities to ensure performance objectives, service levels, and business goals are consistently achieved. Lead, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. Analyze operational metrics and implement process enhancements to improve efficiency, p