Dispatcher

Medical Transportation DispatcherRosslyn, VA (Office-Based) — Supporting Roanoke & Manassas, VA Service Areas

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
LocationRosslyn, VA (in-office) — with required initial training in Roanoke, VA
ScheduleMonday – Friday, 8-hour shift
Pay Rate$22.00 – $23.00 per hour, based on experience
Employment TypeFull-Time
About the RoleWe are seeking a reliable, detail-oriented Medical Transportation Dispatcher to coordinate non-emergency medical transportation (NEMT) services for clients in our Roanoke and Manassas, VA service areas. This role is based out of our Rosslyn, VA office and is responsible for scheduling, dispatching, and tracking transportation requests to ensure timely, safe, and compliant service for patients. The ideal candidate is calm under pressure, highly organized, and comfortable managing multiple calls and priorities simultaneously.
Key ResponsibilitiesAnswer incoming calls and dispatch requests for medical transportation services covering the Roanoke and Manassas, VA regionsSchedule, assign, and coordinate driver routes and trip logistics to ensure on-time pickups and drop-offsMonitor real-time trip status and proactively communicate delays, cancellations, or route changes to drivers and clientsMaintain accurate records of trips, client information, and driver logs in the dispatch systemRespond to client and driver inquiries professionally, resolving issues or escalating as neededEnsure compliance with HIPAA and applicable transportation regulations when handling client informationCoordinate with drivers, facilities, and healthcare providers to confirm appointment times and transportation needsComplete required initial training in Roanoke, VA before transitioning to full-time dispatch duties from the Rosslyn office
QualificationsHigh school diploma or equivalent requiredPrior dispatch, call center, customer service, or transportation coordination experience preferredStrong verbal communication and active listening skillsAbility to multitask and stay organized in a fast-paced, time-sensitive environmentComfortable using dispatch software, CRM systems, and standard office technologyUnderstanding of or willingness to learn HIPAA guidelines and NEMT industry standardsBilingual (Spanish/English) a plusMust be able to work in-office in Rosslyn, VA and travel to Roanoke, VA for initial training
Training & RelocationThe selected candidate will initially be based in Roanoke, Virginia, for approximately one month of on-the-job training. During the training period, Tedla Corporation can provide company housing at no cost if the employee chooses to utilize it. Upon successful completion of the training, the employee will be relocated to Arlington, Virginia, where they will work from Tedla Corporation's new office location.
Additional Income OpportunityIf they choose, the employee may also use their personal vehicle to participate in Tedla Corporation's Non-Emergency Medical Transportation (NEMT) operations. This provides an opportunity to earn additional income beyond their dispatcher compensation. xzbcwsv
What We OfferCompetitive hourly pay: $21.00 – $23.00/hourConsistent Monday – Friday schedule, 8-hour shiftsA supportive team environment with opportunities for growth
We believe this position offers a unique combination of competitive pay, career growth, relocation support, and optional supplemental income opportunities with a consistent Monday – Friday schedule with 8-hour shifts.