Associate Service Specialist

HCP Concierge partners with leading pharmaceutical manufacturers to help healthcare providers access the products, education, and resources they need to improve patient care.We offer an exciting opportunity for motivated, early-career professionals to enter the pharmaceutical industry, build meaningful relationships with healthcare providers, and develop a rewarding long-term career.

Are you the right applicant for this opportunity Find out by reading through the role overview below.
We welcome recent college graduates as well as individuals who have demonstrated their capabilities through professional experience. We value strong communication skills, professionalism, initiative, and a commitment to excellence, and recognize that these qualities can be developed through a variety of educational and professional paths.
As an Associate Service Specialist in the Bronx, NY territory, you'll represent leading pharmaceutical manufacturers by managing an assigned territory and serving as the primary HCP Concierge representative for healthcare providers within your territory. You'll build lasting relationships with physician offices, deliver valuable product education, and help ensure healthcare professionals receive the information and resources they need to support patient care.
This is a field-based, customer-facing position that requires professionalism, accountability, and the ability to build meaningful relationships over time. Success comes from building trusted relationships, delivering valuable product education, and consistently earning customer engagement through professional, respectful persistence.
Unlike traditional commission-based pharmaceutical sales roles, our model emphasizes relationship building, strategic territory execution, customer engagement, and commercial results while rewarding performance through a competitive salary, annual bonus, and long-term career growth.
What You'll DoBuild lasting relationships with physicians, office staff, and healthcare professionals.Execute territory call plans in accordance with company standards and client objectives.Deliver compliant product education and approved promotional resources.Provide timely, professional follow-up to customer needs and requests.Develop and maintain product knowledge through ongoing training, certification, and continuous learning.Accurately document customer interactions and territory activities.Operate with professionalism, integrity, and regulatory compliance.
How Success Is MeasuredSuccess is evaluated using a balanced scorecard focused primarily on factors within your control, including:Territory executionReach and frequency objectivesCustomer engagementEffective use of approved promotional resourcesProfessionalism and complianceProduct performance is one component of overall annual performance and bonus eligibility.
QualificationsWe're looking for motivated, relationship-oriented professionals who enjoy building trusted customer relationships, engaging healthcare providers, and delivering consistent results.
Qualifications include:Demonstrated ability to succeed in a professional, customer-facing role through education, work experience, or other accomplishmentsStrong communication and interpersonal skillsExcellent organization and attention to detailStrong time management skills and the ability to execute structured territory call plansValid driver's license and safe driving recordResidence within or near the assigned Bronx, NY territory requiredWe welcome recent graduates and candidates from healthcare, customer service, hospitality, education, retail leadership, and other customer-facing backgrounds. A college degree and previous pharmaceutical sales experience are not required.
Compensation & BenefitsWe offer a competitive compensation and benefits package, structured to reward performance, recognize professional development, and provide meaningful opportunities for career advancement.
CompensationStarting salary of $52,000Annual performance bonus of up to 10%Guaranteed salary escalation after successful completion of your first yearMerit-based raises and promotion opportunities
BenefitsCompany vehicle or $500 monthly vehicle allowance for personal vehicle use plus mileage reimbursement at $0.25 per business mileMedical, Dental, and Vision Insurance401(k) with competitive employer matchPaid Time OffPaid Parental LeaveComprehensive paid training and ongoing professional development
Paid TrainingYour onboarding includes:Virtual Training: November 4–6, 2026In-Person Training: November 9–13, 2026 (Philadelphia, PA)Travel, lodging, and all training-related business expenses are fully covered by HCP Concierge.
Why HCP Concierge?At HCP Concierge, we believe our people are our greatest competitive advantage. Our innovative commercial model creates meaningful opportunities for employees to build long-term careers in the pharmaceutical industry, take on new challenges, and advance into leadership and corporate roles.We hire for potential, invest in training and development, and believe that career advancement should be earned through performance and demonstrated ability.
Our culture is built on three simple expectations: Be Kind. Be Constructive. Be Coachable. xzbcwsv
If you're looking for a career where your work is recognized, your development is supported, and your performance creates opportunities for advancement, we'd love to hear from you.
HCP Concierge is proud to be an Equal Opportunity Employer.