Food Service Manager- The Venues Collection - Milton Keynes

Food Service Manager- The Venues Collection - Milton Keynes
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Food Service Manager - Kents Hill Park, Milton Keynes | Full-Time / Permanent35k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.We're looking for...We're looking for an experienced and passionate Food Service Manager to lead the Restaurant & Bar operation at Kents Hill Park.This is a hands-on leadership role where you'll be responsible for delivering consistently high standards of food and beverage service, developing a great team and creating memorable guest experiences, while also supporting the wider operation as a Duty Manager.We are The Venues CollectionThe Venues Collection brings together a portfolio of distinctive conference, training, accommodation and event venues across the UK.We create memorable experiences for our guests, from residential conferences and corporate meetings to large-scale events and special occasions. Behind every great guest experience is a team of people working together to make sure everything runs smoothly.As part of Compass Group UK & Ireland, we have the scale, resources and opportunities of a global hospitality business, while keeping our focus firmly on our people, our customers and the individual character of our venues.Food Service Manager - The RoleReporting to the Front of House Manager, you'll take ownership of the Restaurant & Bar operation at Kents Hill Park, leading the team to deliver exceptional service while ensuring the department operates safely, efficiently and commercially.You'll be responsible for:Leading the day-to-day Restaurant & Bar operationDelivering consistently high standards of food and beverage service throughout the guest journeyRecruiting, training, coaching and developing a high-performing teamCreating a positive, guest-focused culture and leading by exampleManaging labour scheduling in line with business demandHolding regular one-to-ones and performance reviewsDriving colleague engagement, retention and developmentBuilding strong relationships with the kitchen and wider operational teamsMaximising revenue through effective upselling and promotional activityMonitoring service levels, staffing requirements and operational performanceManaging stock, wastage and beverage gross profit performanceEnsuring licensing, food safety and hygiene standards are maintainedHandling guest queries and feedback, taking ownership through to resolutionIdentifying sales opportunities through positive guest interactionEnsuring departmental SOPs are up to date and fully adhered toManaging Profit Protection requirements within the departmentEnsuring the team understands the venue's facilities, events and servicesMaintaining effective communication across departmentsManaging maintenance issues promptly and ensuring these are recorded appropriatelySupporting colleague discipline and grievance procedures in line with company policiesTaking ownership of Health & Safety and ensuring all relevant legislation and risk assessments are followed.Duty ManagementAs part of the role, you'll also take responsibility for Duty Management shifts across the property, acting as a key point of contact for guests and operational teams.This will include:Leading hotel operations during assigned Duty Manager shiftsActing as the primary escalation point for guest and operational issuesConducting hotel walkarounds and compliance checksEnsuring health, safety, security and brand standards are maintainedResponding effectively to emergencies, incidents and guest welfare concernsSupporting communication between operational departmentsSupporting the Front of House Manager in maintaining exceptional standards across the property.What we're looking forWe're looking for a confident hospitality leader who enjoys being visible, hands-on and close to both their team and their guests.You'll ideally have:Experience leading a food and beverage, restaurant or bar operationStrong people leadership and team development skillsA genuine passion for delivering excellent guest serviceGood commercial awareness, including revenue, stock, wastage and cost controlThe ability to motivate and engage a team in a busy operational environmentExcellent communication and interpersonal skillsA proactive approach to problem solving and guest recoveryGood knowledge of food safety, Health & Safety and licensing requirementsStrong organisational skills and the ability to manage competing prioritiesConfidence making decisions and taking ownership of operational issuesThe ability to work collaboratively across departmentsA flexible approach and willingness to support the wider operation when requiredGood IT skills and confidence using departmental systems, with experience of Opera desirable.What you'll get in returnCompetitive salary with bonus and full company benefits23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare & wellbeing: Aviva Digicare and Medicash, including dental, optical and therapy treatments24/7 Employee Assistance Programme and mental health supportEnhanced maternity, paternity and adoption leaveAdditional family-friendly benefitsShopping, entertainment and travel discounts through Perks at WorkUp to 55% off cinema tickets20% off Nuffield Health and 10% off PureGym membershipsTravel discounts including TUI and ExpediaShopping discounts across high street and online retailersMeals on dutyVodafone discountsPension scheme and Life AssuranceOngoing training and developmentProfessional subscriptions paidFinancial wellbeing support and preferred rates on salary finance productsStructured career pathways and opportunities across Compass GroupWhy Join Us?Kents Hill Park is part of The Venues Collection, offering conference, meetings, training and residential accommodation in Milton Keynes.As Food Service Manager, you'll have the opportunity to play a key role in the guest experience, leading the Restaurant & Bar team while also gaining wider operational exposure through Duty Management. It's a role for someone who enjoys variety, likes being visible on the floor and wants to make a real impact across the venue.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences - and shape the future of hospitality. xrexnqw th!