Service Desk Engineer (Tier 1.5) – MSP
Bowman Williams · Secaucus, New Jersey, United States
FULL TIMEpermanent
Job Description
Service Desk Engineer (Tier 1.5) – MSPLocation: Secaucus, NJ / Northern New JerseyWork Arrangement: Local Work From Home (Hybrid)Salary: $50,000–$65,000 + BonusEmployment Type: Full-Time | Direct Hire
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
About the OpportunityWe are seeking a motivated Service Desk Engineer (Tier 1.5) to join a well-established Managed Service Provider (MSP) supporting businesses across multiple industries.This position offers a local work-from-home arrangement, allowing engineers to work primarily remotely while occasionally visiting client sites and a data center in Secaucus, NJ.Unlike traditional internal IT positions, this opportunity provides exposure to a wide variety of client environments, technologies, and infrastructure projects.Candidates must reside in Northern New Jersey, ideally within 25 miles of Secaucus. Prior MSP experience is strongly preferred.
ResponsibilitiesProvide remote and occasional onsite technical support to clients across multiple IT environments.Respond to incoming support tickets, troubleshoot technical issues, and resolve Tier 1 / 1.5 requests.Troubleshoot Windows 10/11, Microsoft 365, hardware, software, and basic networking issues.Administer Microsoft 365 accounts, permissions, and applications.Assist with Active Directory user management and basic Windows Server administration.Configure and deploy desktops, laptops, printers, and other IT equipment.Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, firewalls, wireless access points, and switches.Utilize PSA ticketing systems, RMM tools, and documentation platforms.Escalate complex technical issues to senior engineers with detailed documentation.Participate in onsite client visits, hardware deployments, and infrastructure projects.Assist with data center operations, including hardware provisioning, cabling, equipment shipping/receiving, and basic remote-hands support.Maintain strong client relationships through professional communication and timely issue resolution.
Technical Qualifications1+ years of professional IT support experience in a help desk, desktop support, or service desk environment.Previous experience working for a Managed Service Provider (MSP) strongly preferred.Strong troubleshooting experience with Windows 10 and Windows 11.Working knowledge of Microsoft 365 administration and support.Experience supporting Microsoft Outlook, Teams, Word, Excel, and other Microsoft applications.Familiarity with Active Directory, user provisioning, password resets, and permissions.Basic Windows Server administration experience.Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls, and switches.Experience with PSA ticketing systems, RMM tools, and IT documentation platforms.Hands-on experience troubleshooting and deploying computers, laptops, printers, and peripherals.Strong customer service, communication, organization, and multitasking skills.
Preferred QualificationsExperience supporting multiple client environments within an MSP.Exposure to data center operations, server hardware, rack installations, and network cabling.Experience with onsite client support and equipment deployments.Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required.
Compensation & BenefitsSalary Range: $50,000–$65,000 + bonusHealth, dental, and vision insuranceLife insuranceShort-term and long-term disability coverage401(k) retirement planPaid holidaysPaid time off and vacationOpportunities for professional development and exposure to additional infrastructure technologies
Work Location & ScheduleLocal Work From Home – Northern New JerseyWork primarily from home.Occasional onsite visits to client locations throughout Northern New Jersey.Periodic onsite responsibilities at a Secaucus, NJ data center.Monday–Friday, standard business hours.Must reside in Northern New Jersey, preferably within approximately 25 miles of Secaucus. xzbcwsv This is not a nationwide remote opportunity.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
About the OpportunityWe are seeking a motivated Service Desk Engineer (Tier 1.5) to join a well-established Managed Service Provider (MSP) supporting businesses across multiple industries.This position offers a local work-from-home arrangement, allowing engineers to work primarily remotely while occasionally visiting client sites and a data center in Secaucus, NJ.Unlike traditional internal IT positions, this opportunity provides exposure to a wide variety of client environments, technologies, and infrastructure projects.Candidates must reside in Northern New Jersey, ideally within 25 miles of Secaucus. Prior MSP experience is strongly preferred.
ResponsibilitiesProvide remote and occasional onsite technical support to clients across multiple IT environments.Respond to incoming support tickets, troubleshoot technical issues, and resolve Tier 1 / 1.5 requests.Troubleshoot Windows 10/11, Microsoft 365, hardware, software, and basic networking issues.Administer Microsoft 365 accounts, permissions, and applications.Assist with Active Directory user management and basic Windows Server administration.Configure and deploy desktops, laptops, printers, and other IT equipment.Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, firewalls, wireless access points, and switches.Utilize PSA ticketing systems, RMM tools, and documentation platforms.Escalate complex technical issues to senior engineers with detailed documentation.Participate in onsite client visits, hardware deployments, and infrastructure projects.Assist with data center operations, including hardware provisioning, cabling, equipment shipping/receiving, and basic remote-hands support.Maintain strong client relationships through professional communication and timely issue resolution.
Technical Qualifications1+ years of professional IT support experience in a help desk, desktop support, or service desk environment.Previous experience working for a Managed Service Provider (MSP) strongly preferred.Strong troubleshooting experience with Windows 10 and Windows 11.Working knowledge of Microsoft 365 administration and support.Experience supporting Microsoft Outlook, Teams, Word, Excel, and other Microsoft applications.Familiarity with Active Directory, user provisioning, password resets, and permissions.Basic Windows Server administration experience.Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls, and switches.Experience with PSA ticketing systems, RMM tools, and IT documentation platforms.Hands-on experience troubleshooting and deploying computers, laptops, printers, and peripherals.Strong customer service, communication, organization, and multitasking skills.
Preferred QualificationsExperience supporting multiple client environments within an MSP.Exposure to data center operations, server hardware, rack installations, and network cabling.Experience with onsite client support and equipment deployments.Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required.
Compensation & BenefitsSalary Range: $50,000–$65,000 + bonusHealth, dental, and vision insuranceLife insuranceShort-term and long-term disability coverage401(k) retirement planPaid holidaysPaid time off and vacationOpportunities for professional development and exposure to additional infrastructure technologies
Work Location & ScheduleLocal Work From Home – Northern New JerseyWork primarily from home.Occasional onsite visits to client locations throughout Northern New Jersey.Periodic onsite responsibilities at a Secaucus, NJ data center.Monday–Friday, standard business hours.Must reside in Northern New Jersey, preferably within approximately 25 miles of Secaucus. xzbcwsv This is not a nationwide remote opportunity.
Details
| Company | Bowman Williams |
| Location | Secaucus, New Jersey, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |